About Fusion Beads

Our Customer Support Team is available to assist you Monday through Friday, 9 am - 5 pm Pacific Time, toll free 1.888.781.3559 or 1.206.781.9500 outside of the United States and Canada. You can also email us at support@fusionbeads.com!

Is my information safe with you? What is your Privacy Policy?

At Fusion Beads Incorporated, we are committed to protecting your privacy. We use the information we collect about our customers to process orders only. Please read on for more details about our privacy policy.

What information do we collect? How do we use it?
When you order, we need to know your name, e-mail address, phone number, mailing address, credit card number, and expiration date. This allows us to process and fulfill your order and to notify you of your order status. Your information is transmitted securely (see below) to a credit card processing company that maintains the highest level of security.

How do we protect customer information?
When you place orders, we provide the use of a secure server. The secure server software (SSL) encrypts the information you enter before it is sent to the web server. We then retrieve all orders using an encrypted connection, ensuring the safety of your personal and credit card information. All customer data we collect is protected against unauthorized access.

We use a 256-bit encryption SSL certificate through Verisign to ensure the highest level of security for our customers. SSL provides secure communication by combining the following two elements:

1. Authentication - A digital certificate is tied to a specific domain, and a certification authority (an independent and trusted third-party company - ours is Verisign) performs a number of checks to confirm the identity of the organization requesting the certificate prior to issuing it. In this way, the certificate may only be installed on the domain against which it has been authenticated, providing users with the assurance they need.

2. Encryption - Encryption is the process of transforming information to make it unintelligible to all but the intended recipient. This forms the basis of data integrity and privacy necessary for e-commerce.

Will we disclose the information to outside parties?
Fusion Beads Incorporated does not sell, trade, or rent your personal information to others. This information is for our private records only.

By using our website, you consent to the collection and use of this information by Fusion Beads Incorporated. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect and how we use it.

Is your site secure?

At Fusion Beads Incorporated, we are committed to protecting your privacy. We use the information we collect about you to process orders only. Please read on for more details about our security policy.

When you place orders, we provide the use of a secure server. The secure server software (SSL) encrypts the information you input before it is sent to the web server. We then retrieve all orders using an encrypted connection, ensuring the safety of your personal and credit card information. All customer data we collect is protected against unauthorized access.

We use a 256-bit encryption SSL certificate through Verisign to ensure the highest level of security for our customers. SSL provides secure communication by combining the following two elements:

1. Authentication - A digital certificate is tied to a specific domain, and a certification authority (an independent and trusted third-party company - ours is Verisign) performs a number of checks to confirm the identity of the organization requesting the certificate prior to issuing it. In this way, the certificate may only be installed on the domain against which it has been authenticated, providing users with the assurance they need.

2. Encryption - Encryption is the process of transforming information to make it unintelligible to all but the intended recipient. This forms the basis of data integrity and privacy necessary for e-commerce.

Will we disclose the information to outside parties?
Fusion Beads Incorporated does not sell, trade, or rent your personal information to others. This information is for our private records only.

By using our website, you consent to the collection and use of this information by Fusion Beads Incorporated. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect and how we use it.

Can I use the images on your site?

Our website and photographic processes are the result of extensive research and much trial and error, so we consider the information proprietary. We do not allow our photographs to be used outside of our website.

Where are you located?

Our warehouse and website operations are based in Seattle, WA. All website correspondences via mail and product returns can be made to the address below. Our warehouse is not accessible to the public.

FusionBeads.com
Returns Department
13024 Stone Ave N
Seattle, WA 98133

Our Customer Support Team is available to assist you Monday through Friday, 9 am - 5 pm Pacific Time, toll free 1.888.781.3559 or 1.206.781.9500 outside of the United States and Canada. You can also email us at support@fusionbeads.com!

Our Retail Store in Seattle, WA is staffed with beading experts who are happy to assist you in person! For more information about the Fusion Beads Retail Store please see our Seattle Store Q&A. The address can be found below.

Fusion Beads
3830 Stone Way N
Seattle, WA 98103
1.206.782.4595

Are you BBB accredited? What is your business rating?

Customer satisfaction and service are our top priorities. Fusion Beads Incorporated is a BBB accredited company with a current A+ rating.

http://www.bbb.org/western-washington/business-reviews/beads/fusion-beads-in-seattle-wa-22017501

Meet our Staff and see our favorite products!

Here at FusionBeads.com we're all beaders like you!

Click here to see our favorite products! We love to share our passion with you!

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Fusion Beads Inc, Beads, Seattle, WA