Payment & Pricing Info

Find information regarding your payments, product pricing and product availability below.

If you have any further questions, our Customer Support Team is available to assist you Monday through Friday, 9 am - 5 pm Pacific Time, toll free 1.888.781.3559 or 1.206.781.9500 outside of the United States and Canada. You can also email us at support@fusionbeads.com!

What types of payment do you accept?

FusionBeads.com accepts PayPal, Visa, MasterCard, American Express, and Discover credit cards for payment on our secure website. We cannot accept checks or money orders at this time.

When will I be charged for my order?

Your method of payment will be charged once your order is shipped from our warehouse.

You will see a pending transaction on your bank account after submitting your order, but the transaction will not settle until shipment.

My credit card didn't go through. What does this error message mean?

Security Code mismatch:

If your credit card is declined due to a security code mismatch and you are using a Visa, Mastercard or Discover card simply reenter the last 3 digits on the back of your card by the signature strip. American Express card holders, please enter the 4 digits on the front of your card.

Billing Address Issue:

If the Billing Address listed on your account does not match the address your card issuer has on record, your order will not go through. If you receive an error message due to an address issue but you believe it has been entered correctly, please contact your card issuer to ensure they have the correct address on file. Please note, we are unable to force transactions through and do require the Billing Address entered on our website to match what is on file with your card issuer.

Items in your cart are out of stock:

We maintain a live inventory and are not set up to handle backorders. If you receive this error message, please adjust the quantities of the items in your cart that are indicated in red.

Why are there pending transactions on my bank account from FusionBeads.com?

You will see a pending transaction on your bank account after submitting your order, but the transaction will not settle until shipment.

If you had a declined transaction while attempting to submit your order there may be a pending transaction from that attempt. These types of pending transactions will fall off of your statement without removing funds from your account. The length of time this may take varies from institution to institution. Please contact your bank for details regarding their policy. Only successful transactions will be deducted from your account.

How do I apply a Gift Certificate, credit voucher or discount coupon to my purchase?

Gift Certificates and credit vouchers may be inserted into the field labeled "Gift Certificate" located toward the bottom of your Cart. Be sure to click "Apply" once the code is entered. Multiple Gift Certificates and credit vouchers can be applied to a purchase.

Discount coupons may be inserted into the field labeled "Coupon Code" located in the bottom left of your Cart. Be sure to click "Apply" once the code is entered. Orders are eligible for one discount only.

You will have another opportunity to enter a Gift Certificate or credit voucher code during your checkout session, before completing your order. You will see fields for both a Coupon and a Gift Certificate in the order information page where your address and order summary is displayed.

Why won’t my Gift Certificate, coupon or credit voucher work?

Gift Certificates or credit vouchers:

Check the code you are entering to confirm it is accurate.

Check the code for any hidden spaces, usually before or after the code, and remove them if present.

If you are using a Gift Certificate that was hand written, check the characters. Sometimes a zero will also look like an O, or a lower case L will look like a one.

Be sure to click "Apply" to activate your credit.

Coupon Codes:

If there is an minimum order requirement for the coupon you'd like to use, check your order total to make sure you've reached it.

Check the code you are entering to confirm it is accurate.

Check the code for any hidden spaces, usually before or after the code, and remove them if present.

Some codes are limited to one-time use only. If the coupon has already been used, this may be the case. Coupons found on our Homepage and Specials section typically are not limited as long as they are used during the designated time frame and you've met any applicable order minimum.

Is there an expiration date and time on the coupon?

Only one coupon can be applied to an individual order at a time.

Be sure to click "Apply" to activate your discount.


Need assistance? Our Customer Support Team is available to assist you Monday through Friday, 9 am - 5 pm Pacific Time, toll free 1.888.781.3559 or 1.206.781.9500 outside of the United States and Canada. You can also email us at support@fusionbeads.com!

I have a Gift Certificate, coupon or credit voucher, but don’t know the code. What should I do?

Please contact our Customer Support Team, and we will be more than happy to locate any outstanding Gift Certificates or credits associated with your account.

Our Customer Support Team is available Monday through Friday, 9 am - 5 pm Pacific Time, toll free 1.888.781.3559 or 1.206.781.9500 outside of the United States and Canada. You can also email us at support@fusionbeads.com!

What do I do if I forgot to apply my Gift Certificate, coupon or credit voucher when placing my order?

Don't worry! Please contact our Customer Support Center with your new order number and your claim code at your earliest convenience and we'll be happy to assist you. As long as your code is valid for a FusionBeads.com purchase, has not expired and you are eligible for the discount we will issue a refund  to your method of payment or in the form of a store credit.

Our Customer Support Team is available to assist you Monday through Friday, 9 am - 5 pm Pacific Time, toll free 1.888.781.3559 or 1.206.781.9500 outside of the United States and Canada. You can also email us at support@fusionbeads.com!

Please note that refunds are processed at the discretion of our Customer Support Representatives. We reserve the right to decline or choose the form of refund issued.

Do you have wholesale prices?

FusionBeads.com is a retail only business. But, while we do not offer wholesale pricing, we are proud to offer volume discount pricing on most of our products. The greater the quantity of an item that you purchase, the lower the price is.

To receive volume pricing discounts, the items you buy must be the same product and have the same SKU number. Products with different SKU numbers, even if they are the same price and type, cannot be mixed to receive the volume discount.

What is volume discounting? How does it work?

Fusionbeads.com is proud to offer volume discount pricing on most of our products. The higher the quantity of an item that you purchase, the lower the price is, up to the lowest price shown online. To receive volume pricing discounts, the items you buy must be the same product and have the same SKU number. Products with different SKU numbers, even if they are the same price and type, cannot be mixed to receive the volume discount.

Volume discounts are limited to stock on hand.

We are always checking the market to ensure that our prices are among the lowest you will find. As a result, we do not offer price matching.

Do you price match?

We are always checking the market to ensure that we maintain competitive prices. As a result, we do not offer price matching.

To hear about our weekly sales, coupons and other specials sign up for our eNewsletter! Just enter your email address in the box labeled “ENTER EMAIL FOR SPECIAL OFFERS” located in the upper left-hand corner of our site and click "Sign Up". You will then be asked for your first and last name and to confirm your email address.

Another great way to hear about new products, exclusive sales, specials, tips, Inspiration and the Fusion Beads buzz is to become part of our Facebook page. Click here and hit the “Like” button to join!

We also tweet some great promotions, tips, projects, trivia and behind the scenes happenings. Find us on Twitter @FusionBeads!

Why have prices changed on some of your products?

FusionBeads.com is committed to bringing you top quality products and service at competitive pricing. Although we do our best to absorb cost changes, there are times when it is necessary for us to adjust the price of products based on current market values.

Please note that we offer different promotions each week. These may be discounts on certain product lines or coupon discounts. Information regarding our current specials and promotions are  available on our home page, eNewsletter, Twitter and Facebook. See our Sale section for our most current promotional deals!

How do I see how much of an item you currently have in stock?

FusionBeads.com has a live inventory. This means that all items listed as available to purchase on our website are in stock and ready to ship.

To see how much of an item we currently have in stock, put an extremely high quantity in your Cart. You will be notified in red letters how many we currently have on hand. If you don't see this notification it means we have more than the number you placed in your Cart. You will not be able to checkout until your requested quantity to purchase is equal to or lower than the quantity we have in stock.

Can I order more of an item than you currently have in stock? Do you do backorders?

We do our best to keep items stocked, but sometimes things do sell out. FusionBeads.com does not have a backorder system. All items listed as available to purchase on our website are in stock and ready to ship.

Out of Stock Items:

If you'd like to receive an automatic email notification for when an out of stock item is available again, just click the button labeled "Email" directly to the right of the out of stock item and fill in your email address. You will receive an email notification when the item is available to purchase.

If you do not see a small pop-up window when you click on the "Email" button, please add www.fusionbeads.com to your list of trusted sites on your web browser or pop-up blocker application.

Low Stock Items:

If we do not have enough inventory of a product to meet your needs, please contact our Customer Support Center at support@fusionbeads.com with the SKU, the amount you'd like to purchase and any deadlines you are working under. We will do our best to provide you with an ETA for our next shipment of the product you need. Please note that it may take a few days to get this information as we correspond with our vendors. We appreciate your patience.

Inventory Errors and Order Adjustments:

In the rare case we are unable to ship the full quantity of an item or items in your order we will contact you by phone or email to notify you of any changes. You will only be charged for the items that ship from our warehouse.

I was notified that an item was restocked, but it's out of stock again. What happened?

We do our best to keep things stocked. However, sometimes items sell out very quickly after restocking. This may be due to our shipment being shorted by a vendor, or we were not able to order as much stock as we had wanted, or had not anticipated the demand on an item. In situations such as this, we will restock the item as soon as possible. Thank you for your patience.

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Fusion Beads Inc, Beads, Seattle, WA