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| CRYSTALLIZED™- Swarovski Elements |
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Crystal Beads |
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Crystal Pendants |
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Crystal Components |
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Crystal Pearls |
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Crystal Sew-On Stones |
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| GLASS BEADS |
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Glass Beads |
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Fire Polished Glass Beads |
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Lampwork Glass Beads |
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Cubic Zirconia Beads |
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Artist Beads |
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| JAPANESE SEED BEADS |
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Round Seed Beads |
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Seed Bead Shapes |
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Delicas by Number |
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Delicas by Color |
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| NATURAL BEADS |
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Gemstone Beads |
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Freshwater Pearls |
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Wood, Shell, Horn, Bone |
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Felt and Resin Beads |
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| METAL BEADS |
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Alphabet Beads |
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Silver Beads |
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Gold Beads |
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Pewter Beads |
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Brass Beads |
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Copper Beads |
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Thai Hill Tribe Silver |
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| CHARMS AND PENDANTS |
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Silver Charms |
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Gold Charms |
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Pewter Charms |
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Brass Charms |
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Stamping Blanks & Charms |
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Collage Pendants |
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Pendants |
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Buttons |
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| SILVER COMPONENTS |
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Findings |
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Clasps |
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Ear Wires |
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Links, Caps, Components |
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Bangles and Rings |
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| GOLD COMPONENTS |
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Findings |
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Clasps |
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Ear Wires |
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Links, Caps, Components |
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Bangles and Rings |
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| PEWTER COMPONENTS |
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Findings |
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Clasps |
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Ear Wires |
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Links, Caps, Components |
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| BRASS COMPONENTS |
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Findings |
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Clasps |
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Ear Wires |
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Links, Caps, Components |
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| COPPER COMPONENTS |
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Findings |
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Clasps |
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Ear Wires |
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Links, Caps, Components |
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| BASE METAL COMPONENTS |
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Findings |
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Clasps |
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Ear Wires |
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Links and Components |
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Bead Craft Findings |
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| STRINGING MATERIALS |
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Chain |
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Wire |
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Beading Wire |
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Beading Thread |
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Elastic and Cord |
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Wire Lace Ribbon |
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| TOOLS AND SUPPLIES |
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Bead Kits |
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Add a Bead Products |
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Beading Tools |
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Design Tools |
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Storage Supplies |
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Gift Bags and Boxes |
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Books |
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| NEW AND SPECIALS |
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New Products |
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Product Specials & 50% off |
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Gift Certificate |
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FREE SHIPPING!
FusionBeads.com offers free standard shipping on all domestic orders.
No minimum purchase required. |
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FAQ |
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Free Shipping
Free Shipping on US orders!
NO MINIMUM ORDER.
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1. 2009 Holiday Shipping Guidelines
2. How to Order
3. FusionBeads.com Online Contact Information
4. Fusion Beads Seattle Retail Store Information
5. Turn-Around Time and Shipping Information
6. Return Policy
7. What to do if your order is lost or wrong
8. Wholesale Information
9. Tax-Exempt Ordering
10. Accepted Payment Methods
11. Do you have a catalog?
12. Do you have a minimum order requirement?
13. Do you have gift certificates?
14. How do I redeem my gift certificate, discount coupon, or return credit voucher?
15. I have several credit vouchers or gift certificates that I'd like to use on one order. What should I do?
16. May I place an item on backorder?
17. Why can't I find a product I have previously ordered?
18. How do I view my order history?
19. I want to order enough to get the best price but there are not enough in stock. Can the price be adjusted?
20. Can I save my cart?
21. Why does my cart keep clearing out items I put in?
22. I received an Order Submission Verification error message. What does it mean?
23. Why is my cart still full after I've placed an order?
24. What is a Wish List?
25. How do I change my account information?
26. Do you offer classes at your Seattle store?
27. How do I download instructions for Inspiration designs?
28. Can I use your photos on my website?
29. Our Privacy and Security Commitment
30. What does CRYSTALLIZED™ mean?
31. Are the products the same?
32. Why not continue calling these products Swarovski?
- 2009 Holiday Shipping Guidelines
To avoid disappointment, please plan your holiday shopping and shipping needs early! To receive your order by Dec. 22, 2009, we recommend that you order by the following dates:
International – Nov. 24
Free Standard Shipping – Dec. 1
USPS Priority Mail and UPS Ground – Dec. 8
UPS Second-Day – Dec. 18
UPS Overnight Air – Dec. 19
USPS mail delivery times are estimated and not guaranteed.)
- How to Order
PLEASE NOTE:
We accept orders placed online through our web site only.
We are unable to take orders by telephone, fax or mail.
The first step in placing your order is to find the products that you want to purchase.
There are two ways to find products on our web site. The first is to use the 'Keyword Search' box located at the top of our left navigation bar. Enter the name of the item you are looking for and click the arrow box.
If you are unable to find a product you are searching for, you may want to use broader search terms. For example, if you are looking for a 4mm Swarovski crystal light amethyst AB bicone, try entering 4mm amethyst crystal as your search terms. You will get more results than the crystal you are looking for, but the results will most likely include the one you want.
The search function on our website searches on the product name and the product SKU. If you are looking for something that you have purchased previously, you can enter the SKU number from your invoice into the search field to find that product.
The second way to find products is to browse the categories listed in the left navigation bar. Select a category that you want to browse and click on it in the left navigation bar. This will bring you to a page listing the sub-categories within this main category. Select the sub-category that you want to view and you will see a chart page that shows individual products. To view details for an individual product and a larger photo, click on its name or photo in the chart.
Once you find the item you want to purchase, you can add it to your shopping cart.
You can add products to your shopping cart directly on the chart page by entering the quantity that you want and clicking the 'Add' button beside the product. You can add multiple items at one time in a chart by entering the quantity of each item in its individual box and clicking any 'Add' button on that page. You can also add an item to your shopping cart from the individual product page for that product.
Once an item is in your shopping cart, you can change the quantity of any item or remove an item from your cart before proceeding to checkout. If you want to remove an item, enter zero in the quantity box and click the 'Update Quantity' button at the bottom of your cart.
When all of the items you wish to purchase are in your shopping cart, you are ready to proceed to the order checkout process.
First, if this order is a gift, click the box that says 'This Order is a Gift' directly above the 'Checkout' button; otherwise click the 'Checkout' button to proceed. If any items in your shopping cart are not available, you will receive a message box telling you the quantity that we do have available to ship. You will then be returned to your cart. At this time you can change the quantity you are ordering in the box and click on the 'Update Quantity' box.
When you proceed to checkout, you will be in our secure order form, which has four steps.
Order Step 1
Complete the customer registration information, such as your user name and password. This step will set up your fusionbeads.com account for placing orders, maintaining your order history, and creating a product wishlist.
Order Step 2
Enter your billing and shipping addresses. Please enter the billing address that is associated with the credit card that you will be using for payment. If the billing address does not match the information that you provided to your credit card company, your order cannot be processed. The shipping address may be different from the billing address.
Order Step 3
Choose a shipping option. Depending on the delivery address, you will receive the options available to you. If you have a gift certificate or credit voucher, please enter the code in the box below the shipping option.
If you have any special shipping information that you would like to provide, use the 'Comments' box below the shipping option.
Order Step 4
Enter your payment information. We accept Visa, MasterCard, American Express and Discover cards. You will be asked for the card number, expiration date and the 3- or 4-digit card ID on the back of your credit card, if applicable. You will also see an order summary on this page. Please double-check it before clicking submit. (Please note that for your security, FusionBeads.com does not retain your credit card information. Once an order is submitted, it cannot be changed.)
When you are ready to complete your purchase, click 'Submit,' and an invoice of your order will appear. You can print the invoice for your records at this time. You will also receive an email confirmation of your order soon thereafter.
Your credit card is charged at the time you place your order. As a security measure FusionBeads.com does not store your credit card information so we are unable to make changes to your order once it is complete.
Thank you for placing your first order with us!
The next time you place an order, you will only be asked to enter your username (your email address) and the password that you selected to access your account information. You can also view your order history this way.
- FusionBeads.com Online Contact Information
We are here to help and are happy to assist you in any way we can. Please take a moment to review this FAQ for answers to website and order-related questions. For answers to product-related questions, please view our Beading Reference. We offer a glossary of beading terms, pictorial technique instructions, a crystal color chart, and a link to our Beading FAQ (our most frequently asked product questions).
If you have an order-related question, please write to orders@fusionbeads.com.
If you have a product-related question, please write to info@fusionbeads.com.
You can submit general inquiries using our contact form.
We have customer service representatives available by phone Monday through Friday, 9 a.m. - 5 p.m. PST to assist you:
1.888.781.3559 toll free
1.206.781.9500 phone
1.206.781.9509 fax
The mailing address for online order returns is:
FusionBeads.com
Returns Department
13024 Stone Ave N
Seattle, WA 98133
- Fusion Beads Seattle Retail Store Information
In 1997 we opened the Fusion Beads retail store in Seattle, Washington. We quickly became a fun, creative part of the community, offering beading classes and special events. We are excited to welcome you to Fusion Beads online! Our goal is to bring you the best quality, selection, and prices for all of your beading projects.
We love beads and feel very strongly about the beading community. We are very excited to offer our products online as well as in our physical store. We would love for you to stop by our retail location if you are in the neighborhood.
The physical address of our retail store in Seattle is:
Fusion Beads
3830 Stone Way North
Seattle, WA 98103
The telephone number of our retail store in Seattle is:
206.782.4595
The hours of our retail store in Seattle:
Monday, Wednesday, Thursday, Friday, Saturday, Sunday: 10 a.m. - 6 p.m.
Tuesday: 10 a.m. - 7 p.m.
- Turn-Around Time and Shipping Information
We want to set accurate processing and delivery expectations. We process orders Monday through Friday, 9 a.m. to 5 p.m. PST.
Please take into consideration that orders may take longer to process and ship during holiday seasons or due to other circumstances beyond our control.
Use the chart below to determine the estimated delivery time for your order, which is the expected shipping time added to our processing time. Shipping time begins after your order leaves our warehouse.
These times are estimates and are not guaranteed delivery dates. If you have not received your order within the time frame shown for the shipping method you selected, please contact us, and we will assist you with locating your order.
PLEASE NOTE:
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Business days refer to weekdays - Monday through Friday.
- U.S. legal holidays are not counted as business days.
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APO/FP orders may take up to 10 days longer than the estimates below due to extra security screening they may go through.
- Puerto Rico and Guam orders may take up to 10 days longer than the estimates below.
For United States orders (including Guam, Puerto Rico and all APO addresses):
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Shipping Method
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Order Processing Time
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Shipping Time
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Cost
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Free Standard Shipping
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Ships within 3 business days
*this estimate will vary during holiday season |
3-14 business days
*Please note that we reserve the right to select the best shipping method for your order
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Free! |
| USPS Priority Mail |
Ships within one business day
*this estimate will vary during holiday season |
2-7 business days |
$4.95 |
| UPS Ground |
Ships within 1 business days
*this estimate will vary during holiday season |
1-7 business days |
$6.95 |
| Two-day Air |
Ships within one business day.
**Will ship same day Mon - Fri
if placed before 12pm PST. |
2 business days |
$20 |
| Next Day Air |
Ships within one business day.
**Will ship same day Mon - Fri
if placed before 12pm PST. |
1 business day
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$30 |
For international orders:
Please note that you are responsible for any taxes and duties associated with your order once it reaches its destination.
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Country
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Shipping Method
and Estimated Delivery Time
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Shipping Cost
(based on subtotal)
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| Canada |
USPS Global Priority
7-15 business days
*plus 1-3 days processing time |
Up to $100 |
$5 |
| $101-$300 |
$8 |
| $301-$500 |
$12 |
| $500 or more |
Not Available |
USPS Global Express
3-7 business days
*plus 1-3 days processing time |
Up to $100 |
$20 |
| $101-$300 |
$20 |
| $301-$500 |
$20 |
| $500 or more |
$25 |
| Mexico |
USPS Global Priority
7-30 business days
*plus 1-3 days processing time |
Up to $100 |
$5 |
| $101-$300 |
$8 |
| $301-$500 |
$12 |
| $500 or more |
Not Available |
USPS Global Express
3-20 business days
*plus 1-3 days processing time |
Up to $100 |
$20 |
| $101-$300 |
$20 |
| $301-$500 |
$20 |
| $500 or more |
$25 |
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Australia, India, Japan, New Zealand, Philippines, Poland, Singapore, Taiwan,
Thailand |
USPS Global Priority
7-30 business days
*plus 1-3 days processing time |
Up to $100 |
$6 |
| $101-$300 |
$10 |
| $301-$500 |
$20 |
| $500 or more |
Not Available |
USPS Global Express
3-20 business days
*plus 1-3 days processing time |
Up to $100 |
$25 |
| $101-$300 |
$25 |
| $301-$500 |
$30 |
| $500 or more |
$35 |
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Austria, Belgium, Costa Rica, Czech Republic, Denmark, Finland, France, Germany,
Hong Kong, Hungary, Iceland, Ireland, Israel, Luxembourg, Netherlands, Norway,
Portugal, Scotland, Spain, Sweden, Switzerland, United Kingdom |
USPS Global Priority
7-30 business days
*plus 1-3 days processing time |
Up to $100 |
$6 |
| $101-$300 |
$10 |
| $301-$500 |
$20 |
| $500 or more |
Not Available |
USPS Global Express
3-20 business days
*plus 1-3 days processing time |
Up to $100 |
$30 |
| $101-$300 |
$30 |
| $301-$500 |
$35 |
| $500 or more |
$45 |
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South Africa |
USPS Global Priority
7-30 business days
*plus 1-3 days processing time |
Up to $100 |
$6 |
| $101-$300 |
$10 |
| $301-$500 |
$20 |
| $500 or more |
Not Available |
USPS Global Express
3-20 business days
*plus 1-3 days processing time |
Up to $100 |
$35 |
| $101-$300 |
$35 |
| $301-$500 |
$40 |
| $500 or more |
$45 |
- Return Policy
You may return products within 90 days of the order shipment date for a full refund. No product exchanges.
Return Policies:
1. We do not accept returns on wire, chain, wire lace, all Swarovski crystal chain, open stringing
materials, partial returns on pre-packaged items in bulk, books, open kits, opened bags of Delica
seed beads and 50% off sale items.
2. Returned products must be in their original condition and packaging. A product that is returned in a way that cannot be resold as is will be assessed a 15% restocking fee.
3. In the event you choose to return any non-defective items for which you have received a volume pricing discount, your credit will be adjusted for this item based on the quantity you kept.
Please follow the instructions below when returning merchandise.
1. Fill out the product return form on the back of your invoice (or download the pdf version above) and include it with your return.
2. Package the products carefully for return shipment. We recommend a bubble envelope or box.
3. For your protection, we recommend that you send your returns by insured US mail, UPS or FedEx.
4. Return the products within 90 days of the order shipment date to:
FusionBeads.com Returns Department
13024 Stone Ave N.
Seattle, WA 98133
5. Returns may take up to five business days after we receive them. When we receive and process your return, we will e-mail you a FusionBeads.com credit voucher or apply the refund directly to the credit card you used on the order.
6. If you have any questions or concerns, e-mail us at orders@FusionBeads.com or call customer service Monday through Friday, 9 a.m. to 5 p.m. PST, at 888.781.3559.
- What to do if your order is lost or wrong
At FusionBeads.com, we try our best to fulfill your order as quickly and accurately as possible. But every now and then we make mistakes, orders can be lost after they leave our warehouse, or other things can go wrong.
Here are a few guidelines on how we handle those unusual circumstances:
- Order error: If we make a mistake on your order, please contact us right away (within two weeks of receiving your order). If you received an incorrect item or your order was missing an item, we will replace it free of charge using the same shipping method you requested when placing the original order. If the item is no longer in stock, we will offer a refund or credit voucher to apply to a future order.
- Lost order: Our policy is to wait the recommended delivery time frame for the selected shipping method (see Turn-Around Time and Shipping Information below) before declaring that an order is lost. If, after waiting the recommended delivery time frame, you still have not received your order, please contact us, and we will discuss your options and find the resolution most satisfactory for you.
- Address error: If your order included an incorrect or incomplete shipping address and the order is returned to us, we will contact you for a new address and reship the order. You will be charged a shipping fee for reshipping the order. If you decide to cancel the order instead, your shipping fee (if any) will be deducted from your refund.
- Wholesale Information
We do not have further price breaks beyond what you see online. We offer volume pricing on most of our products- the higher the quantity of an item that you purchase, the lower the price is, up to the best price shown online. If you are a Washington State reseller, you can order items for resale without paying sales tax- please read the related FAQ item.
We are always checking the market to ensure that our prices are among the lowest you will find. As a result, we do not offer price matching.
- Tax-Exempt Ordering
Orders that are shipped within Washington State are charged up to 9.5% sales tax depending on your shipping address. We do not charge tax on any other US orders. All international shipments will incur applicable duties and/or taxes for the country and/or region.
We welcome Washington residents with a business license to register with us to purchase re-sellable items tax-free. Please follow these steps to set up your account as tax free before placing your order:
- First you will set up your FusionBeads.com customer account. To do this, click on the Log In link along the top navigation bar on our home page. You will enter your name, email address (which will become your username), a password for your account and phone number. Click the Register button to activate your account.
- Click here to download the Washington State resale certificate, complete and sign it, and fax it to us at 206.781.9509 before placing your order. You can also scan in the completed form and email it to us as a Word or PDF attachment.
- Once your account is set up and we receive your business license information, we will send you an email confirming the change to your account. Your orders will then be tax-exempt except for certain products, such as tools, because they are not considered resalable items. Any tax charged on orders placed prior to us notifying you that we have updated your record can not be refunded.
- Accepted Payment Methods
We accept VISA, MasterCard, American Express, and Discover cards as payment. We also accept orders placed using Paypal. All orders must be placed through our website.
We do not currently accept any other form of payment, including check-by-mail.
- Do you have a catalog?
We do not offer a printed catalog because our website shows an up-to-date inventory of all items we offer. We update our website regulary to add new products, so you can view them immediately instead of waiting until a paper catalog is published.
We have the most current information online for your browsing and make every effort to keep our products in stock; however, there are some cases when an item goes out of stock. If something you are looking for is not on our website, contact us, and we will let you know whether it is on order and when we expect to receive it.
- Do you have a minimum order requirement?
Fusion Beads does not require a minimum order amount. We want you to shop for what you want, how much you want, and in whatever combination you desire. We hope you enjoy your shopping experience with us!
- Do you have gift certificates?
Yes, we offer gift certificates in multiple increments from $10 up to $250. When you order a gift certificate, we will send you (the purchaser) the gift certificate code in your order confirmation email. If you choose, we can send the gift certificate directly to the gift recipient’s email address with the gift message you enter at the time you place the order. Indicate this preference by checking the box that says "Send GC to Recipient."
We understand that you may want to place an order for a gift certificate amount that combines two or more increments. To do so, place the order using the different increments to equal your desired amount; once the order is processed, please call us, and we will consolidate all of the gift certificates into one claim code for the total amount. The number to call is 1.888.781.3559, Monday through Friday, 9 a.m. to 5 p.m. PST.
- How do I redeem my gift certificate, discount coupon, or return credit voucher?
To redeem any discount or gift certificate, place items in your shopping cart and proceed to the checkout process. In step 3 of the order process directly below the shipping option, you will be asked to enter the claim code or gift certificate code. Do not enter the code in the comments field as it will not adjust your total.
If your order total is less than your gift certificate or claim code's value, you can use the balance on your next order with us; just keep your claim code. If you lose your claim code, call or email us, and we will ask you a few account questions to ensure security before emailing you your claim code.
If your order total is more than your gift certificate value, you will be asked to enter a credit card number to pay for the balance. If you have problems redeeming your gift certificate, please contact us for help by calling 1.888.781.3559 Monday through Friday, 9 a.m. - 5 p.m. PST, or by writing to orders@fusionbeads.com.
- I have several credit vouchers or gift certificates that I'd like to use on one order. What should I do?
If you have several credit voucher or gift certificate claim codes that you would like to consolidate into a single code, please contact us before you place an order, providing us with the claim codes. We will consolidate the various credit or gift certificate amounts into one claim code. Please write to orders@fusionbeads.com or call 1.888.781.3559, Monday through Friday, 9 a.m. – 5 p.m. PST. Please note that gift certificates/credit vouchers cannot be combined with percentage-off discount coupons in the same order.
- May I place an item on backorder?
We don't accept backorders on our products at this time. In rare cases, we may be out of an item that you ordered, or we feel that a product is not up to our quality standards. In either case, we will contact you by phone or email to credit your account or refund you for those items.
If you'd like to receive an e-mail when a currently out of stock item is back in stock, click the button that says “E-mail Me” (when this product is restocked), fill in your e-mail address, and you will automatically receive an e-mail when the item is available.
If you do not see a small pop-up window when you click on the "Email Me" button, please add www.fusionbeads.com to your list of trusted sites on your web browser or pop-up blocker application.
- Why can't I find a product I have previously ordered?
Our online store lists all of the items that we have in stock and available for purchase. If we are out of an item and are able to re-order it, we will; this is our guarantee to you. Some products cannot be re-ordered because they are either unique or discontinued. Pearls and semi-precious beads are two lines that we are not always able to re-order.
- How do I view my order history?
You can access your past account order history by using the 'My Account' link located in the upper right hand corner of our site under the box to sign up for our newsletter.
You will be asked for the username and password that you use to place orders. When you login, you will see the list of your past orders. You can click on the order number or the link 'View Invoice' at the far right of each line to view the order information.
- I want to order enough to get the best price but there are not enough in stock. Can the price be adjusted?
There are times when we will not have enough inventory on hand for you to order the highest quantity of a certain product and receive the lowest price we offer. This is rare, and we make every effort to avoid this. We do not match the lowest price for these items because the price is based on the quantity sold. If you would like to order more of an item than we currently have in stock, please contact us, and we will give you an estimate of when we will have more inventory so that you can purchase the higher quantity.
- Can I save my cart?
Shopping carts are not account-specific; they are saved on cookies on the individual computer you are using. If you want to save items for future purchase, we recommend that you use our Wish List feature to do this, as your Wish List is account-specific and will be stored under your username for retrieval at any time.
Placing an item in your shopping cart does not hold the price or availability of the item for you. Although price changes are rare, if a price does change, the new price will be reflected when you continue with your purchase.
- Why does my cart keep clearing out items I put in?
There are two reasons why your shopping cart may not be retaining the items that you are placing in it. One is that your computer may have its cookies turned off. The second is that your security settings are not set to allow third-party cookies.
The term 'cookies' is used to describe a temporary file created on your computer to store information for you while you are shopping. Think of it as a file into which you are cutting and pasting items that you want to purchase. If you have your cookies turned off, or your security settings do not allow third-party cookies, there is no file for our site to see which items you want to purchase.
General instructions to change your security settings on a standard PC are the following: Access the Tools menu on your web browser and select the Privacy tab along the top. Within this tab you can add fusionbeads.com to your list of sites that you accept cookies from, or reduce your security settings while shopping with us. You can resume your previous higher settings when you are finished shopping.
- I received an Order Submission Verification error message. What does it mean?
The "Order Submission Verification" message means that you have submitted the same credit card information twice within a two-minute time period. As a security measure, orders are not processed when this occurs. Please click “View Cart” from the top navigation bar of our website, and submit your order again. To ensure that your order is processed properly, please wait at least two minutes before attempting to resubmit your order. We appreciate your patience. If you have questions, please call 1.888.781.3559 Monday through Friday, 9 a.m. – 5 p.m. PST, or write to orders@fusionbeads.com anytime.
- Why is my cart still full after I've placed an order?
There are a couple of reasons why your shopping cart will still contain items that you have already ordered. One is that your browser is still open. The second is that you went directly to another site from the checkout page after your order was submitted.
Leaving the browser open or going to another site directly from the checkout page may leave items in your cart because the command that clears the items from your cart occurs with the click immediately after your order is submitted.
You can ensure that your cart is emptied by closing the browser window after you have finished placing your order. You can also delete items manually by entering a zero in the quantity box and clicking the Update Qty button at the bottom of the page, or by simply clicking the "Empty Cart" button at the bottom of the cart.
- What is a Wish List?
A Wish List is a list of products that you create yourself. Using a Wish List is a convenient way to keep track of items that you may want to purchase in the future or that you want to receive as a gift. Your Wish List is saved indefinitely as part of your customer account. If you are not sure when you will be placing an order, it is better to put items on your Wish List rather than in the Shopping Cart, which may expire within 24 hours.
To place items on your Wish List:
1. Login to your account with your e-mail address and password.
2. View an item on that item’s product detail page. If you are viewing a chart page showing multiple items, click on the item’s photo to get to the product detail page.
3. To the right of the product’s photo, click the button that says “Add to Wishlist.” You will be taken to your Wish List with the item listed.
4. To change the quantity of an item, click the number in the quantity box, type in a new quantity, and click the button that says “Update all Quantities.”
5. To delete an item from the Wish List, change the quantity to zero and update the quantities.
6. When you are ready to order, you can easily move all items from your Wish List to the Shopping Cart by clicking the button that says “Add All to Cart.” If you change your mind and decide to abandon your Shopping Cart, or if you are interrupted during the ordering process and your order is not completed, the items will remain on your Wish List. If you complete the order placement process, all items you ordered will be deleted from the Wish List.
7. You may also order only individual items from your Wish List instead of all items by clicking the “Add” button to the right of each product photo. The items you order will be deleted from the Wish List.
You can use your Wish List to offer gift suggestions to others by making your Wish List public:
1. Login to your account with your e-mail address and password.
2. Beneath your account information, check the box for “Public Wish List.”
3. Ask your friends to visit our web site and select “Wish List” from the top menu bar.
4. They can then search for your Wish List using your email address.
5. If purchases are made from your Wish List, those items are deleted from the list.
6. Please note that if your Wish List is public, you will be able to view it without logging into your account by searching for it with your e-mail address, but you will not be able to update quantities or make other changes to the list until you login.
To make your Wish List private:
1. Login to your account with your e-mail address and password.
2. Beneath your account information, clear the box for “Public Wish List.”
3. If your Wish List is private, you will not be able to view it without logging into your account.
Other things to know about the Wish List:
1. Placing an item on your Wish List does not hold the price or availability of the item.
2. Although price changes are infrequent, if the price of an item on your Wish List does change, the new price will be reflected when you move the item from your Wish List to the Shopping Cart.
3. If an item goes out of stock after you have placed it on your Wish List, it will remain on the Wish List with the “Out of Stock” indication.
4. If you move all items from your Wish List to the Shopping Cart and some items are out of stock, only available items will move to your Shopping Cart. You can go ahead and order the available items. The items that are out of stock will remain on your Wish List with the “Out of Stock” indication.
- How do I change my account information?
You can change your username or password by following these three easy steps:
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Select the 'My Account' option located at the top right side of the screen and log in as a returning customer.
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In the Edit Account screen, delete your old email address or password, then type and confirm your new email or password.
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Click the 'Update' bar at the bottom of the screen.
- Do you offer classes at your Seattle store?
Fusion Beads offers more than 50 classes in many popular beading, wirework, metal work, PMC and beadweaving techniques. We regularly bring in nationally known instructors who offer classes in exciting, innovative jewelry-making techniques. Classes are held at our retail store at 3830 Stone Way Ave. N., in Seattle.
Click here to download our retail store newsletter and class catalog.
You may also receive it by postal mail. To request it, please write to info@fusionbeads.com with your mailing address.
- How do I download instructions for Inspiration designs?
We offer free, step-by-step instructions for our most popular Inspiration jewelry designs. Our instructions are available as PDF files. You can download these PDF files directly to your computer from our website. Save the files to your computer, and then you can open and print the instructions at your convenience.
To view PDF files, you will need Adobe Reader. You can download Adobe Reader free from Adobe’s website.
If you are having problems downloading Inspiration instructions to a computer connected to a secured network (such as a corporate network), the network’s security settings may be preventing the download. If so, please try again from a non-networked computer.
If you are having problems downloading or installing Adobe Reader, please visit Adobe’s technical support page.
- Can I use your photos on my website?
We do not allow the use of our photos on other websites. Our photos are owned by FusionBeads.com for use on our website only. If you have questions about this policy, please write to us at info@fusionbeads.com.
- Our Privacy and Security Commitment
At Fusion Beads, we are committed to protecting your privacy. We use the information we collect about you to process orders only. Please read on for more details about our privacy policy.
What information do we collect and how do we use it?
When you order, we need to know your name, e-mail address, phone number, mailing address, credit card number and expiration date. This information allows us to process and fulfill your order and to notify you of your order status. Please note that for your security, we do not retain your credit card information. This means that we will ask you to enter your credit card information every time you order with us.
Will we disclose the information to outside parties?
Fusion Beads does not sell, trade or rent your personal information to others. This information is for our private records only.
We use a 256-bit encryption SSL certificate through Verisign to ensure the highest level of security when you place orders with us. SSL provides secure communication by combining the following two elements:
- Authentication - A digital certificate is tied to a specific domain, and a certification authority (an independent and trusted third-party company) performs a number of checks to confirm the identity of the organization requesting the certificate prior to issuing it. In this way, the certificate may only be installed on the domain against which it has been authenticated, providing users with the assurance they need.
- Encryption - Encryption is the process of transforming information to make it
unintelligible to all but the intended recipient. This forms the basis of
data integrity and privacy necessary for e-commerce.
By using our web site, you consent to the collection and use of this information by FusionBeads.com as described above. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect and how we use it.
- What does CRYSTALLIZED™ mean?
CRYSTALLIZED™ and CRYSTALLIZED™- Swarovski Elements are trademarked terms for the beautiful and inspiring beads, links, and components used in fashion, design and art around the world. When you see the terms CRYSTALLIZED™ and CRYSTALLIZED™- Swarovski Elements, you are assured that they represent the guaranteed quality of these products.
- Are the products the same?
Yes, the products are the same beautiful beads, pendants, links and other components we have always carried and that you know and love! The glamour, look and quality have not changed – only the trademarked name has been updated.
- Why not continue calling these products Swarovski?
The terms CRYSTALLIZED™ and CRYSTALLIZED™- Swarovski Elements help you to identify the high-quality beads, links, components and other products made of the best quality crystal available.
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