Our Retail Store and website have separate gift certificate databases. Please note that a gift certificate balance may be transferred one time only.
You may use a FusionBeads.com online gift certificate at our Retail Store in Seattle, WA by following these steps:
1. Print the e-mail you received that contains the gift certificate code, and take the printout to the Retail Store.
2. A sales associate will call FusionBeads.com to void the online gift certificate code.
3. The sales associate will then create a store gift certificate in the same amount that you will be able to redeem at the Retail Store.
4. Please note this exception process is only available Monday - Friday from 8am to 4pm which are the hours that our online Customer Support department is available.
If you have any questions about this please contact our online Customer Support at 1.888.781.3559 Monday - Friday 9am to 5pm PST.
You may use a Fusion Beads Retail Store gift certificate on our website, FusionBeads.com, by following these steps:
1. Email your first and last name along with your Retail Store gift certificate code to firstname.lastname@example.org.
2. A Customer Support Representative will contact our Retail Store on your behalf to void the gift certificate on file there.
3. We will then create an online gift certificate in the same amount and email it to you for use on our website.
4. Please note that this process may take 1 to 2 business days. This option is not available on weekends or observed holidays.