Gift Certificates & Specials
Our Customer Support Team is available to assist you Monday through Friday, 8 am - 4 pm Pacific Time, toll free 1.888.781.3559 or 1.206.781.9500 outside of the United States and Canada. You can also email us at firstname.lastname@example.org!
Do you offer paper Gift Certificates or Gift Cards? Where can I get one?
FusionBeads.com is please to offer Gift Certificates you can print out, fill out by hand and give to the recipient.
For example, if you are writing numbers, be sure to make it clear that 1s and 0s are not letters so that the recipient will not have trouble redeeming their gift.
How will my Gift Certificate be delivered?
Gift Certificates are delivered via email right after they are purchased on our website. The email address they are sent to is entered during the ordering process in the "Recipient Email" field.
If you would prefer the Gift Certificate code be sent to you instead, just put your own email in the "Recipient Email" field and you will have control over when the gift is given.
How can I check the balance of my Gift Certificate?
If you have a question about your Gift Certificate balance, please contact our Customer Support Team with your question, your name, email address and the Gift Certificate code. We are available to assist you Monday through Friday, 8 am - 4 pm Pacific Time, toll free 1.888.781.3559 or 1.206.781.9500 outside of the United States and Canada. You can also email us at email@example.com!
Can a coupon and Gift Certificate or credit voucher be used toward the same purchase?
Yes. You may use a Gift Certificate on the same purchase that a discount coupon is applied to. Only one coupon code may be used at a time, but you can use as many Gift Certificates or store credit vouchers as you have!
Can I use my Gift Certificate at both your website and your Retail Store in Seattle, WA?
Our Retail Store and website have separate gift certificate databases. Please note that a gift certificate balance may be transferred one time only.
You may use a FusionBeads.com online gift certificate at our Retail Store in Seattle, WA by following these steps:
1. Print the e-mail you received that contains the gift certificate code, and take the printout to the Retail Store.
2. A sales associate will call FusionBeads.com to void the online gift certificate code.
4. Please note this exception process is only available Monday - Friday from 8am to 4pm which are the hours that our online Customer Support department is available.
If you have any questions about this please contact our online Customer Support at 1.888.781.3559 Monday - Friday 8am to 4pm PST.
You may use a Fusion Beads Retail Store gift certificate on our website, FusionBeads.com, by following these steps:
1. Email your first and last name along with your Retail Store gift certificate code to firstname.lastname@example.org.
2. A Customer Support Representative will contact our Retail Store on your behalf to void the gift certificate on file there.
3. We will then create an online gift certificate in the same amount and email it to you for use on our website.
4. Please note that this process may take 1 to 2 business days. This option is not available on weekends or observed holidays.